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What's changed
Organic reach on most platforms now depends on recommendation feeds rather than follower counts, so content has to earn attention post by post. The strongest organic posts also make the best-tested paid creative.
What we cover
Objectives
Customer care, brand and traffic, each with a measure
Audience insight
Demographics, preferences and behaviour by platform
Platform focus
Effort placed where your audience is most active
Profiles and voice
Complete, on-brand profiles and a consistent voice
Content calendar
Original and curated, promotional and value-led
Feeds paid
Proven organic posts tested as paid creative
How we measure it
Reach and engagement quality
Traffic and enquiries
Content that graduates to paid
Response time on customer messages
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